Remote Support

Fast help with no waiting: on request we connect directly to your computer and resolve many IT problems remotely, straight away – securely and without complication.

Remote assistance with TeamViewer

We use TeamViewer for remote assistance. You start a small program that shows you an ID and a password. You give us these over the phone – and with your explicit consent we can then view your screen and look at the problem together.

Die Verbindung kommt only established if you actively permit it. You can see everything that happens at all times and can end the session whenever you wish.

  • Keine Installation nötig – Programm einfach starten
  • Connection only with your consent
  • Encrypted transmission
  • Spart teure Vor-Ort-Einsätze

TeamViewer QuickSupport

Download the program, start it and give us the ID & password it shows.

TeamViewer herunterladen →

You can then reach us on +41 43 234 75 85

Instructions

How a remote session works

Connected in just a few steps – we guide you through it by phone.

  1. Call us: Call us on +41 43 234 75 85 – we briefly discuss your issue.
  2. Start TeamViewer: Download the program above and open it. No installation is required.
  3. Share ID & password: TeamViewer shows you "Your ID" and a password. You give these to us over the phone.
  4. Give consent: We establish the connection; you confirm it. From then on you see everything we do.
  5. Resolve the issue: We carry out the remote session. Once the work is done the connection is closed again.
Sicherheitshinweis: Only share the ID and password with people you have contacted yourself. Procon will never ask you for these details unprompted.

Need help right now?

Give us a call – we will guide you through the few steps and usually solve your problem remotely there and then.

+41 43 234 75 85 anrufen